Arrival Management

Safe check-in. In the driver's own language.

Everything the driver sees, from check-in and safety rules to SMS, is automatically translated with AI. Booking, reference code and mobile number are verified. The device is locked to the facility. Full control without needing to speak the same language.

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Sound familiar?

Drivers who don't understand the instructions, no control over who checks in, and staff who have to handle everything manually at the reception.

Language barriers and misunderstandings

Drivers who don't speak your language, unclear instructions and frustration at the reception. Misunderstandings lead to wrong dock, delays and conflicts.

No verified mobile number

You don't know who the driver is or how to reach them. Without a verified mobile number you cannot communicate directly, and anyone can present themselves at the dock.

Safety rules that don't get through

You have rules for how drivers should behave on the premises, but they are communicated verbally, in the wrong language, or not at all. No documentation that the driver has acknowledged them.

No data to act on

Which carriers arrive on time? How long does the driver wait in queue? Without data you cannot improve the flow or negotiate better agreements.

The benefit

What safe check-in gives you

Fewer misunderstandings at the dock

The driver understands check-in, safety rules and SMS in their own language. Fewer wrong docks, fewer delays and conflicts.

Documented rule acknowledgement

Every driver approves your safety rules before check-in. You have it documented, creating a safer work environment and clear accountability.

Less manual work at the reception

The driver checks in on the tablet and is called via SMS. No one needs to meet and direct every driver at the reception, freeing up staff time for other tasks.

Know who is on site

Verified identity, mobile number and real-time queue. You know who has checked in and can reach them directly.

Four steps. From check-in to done.

From check-in to completed loading/unloading, fully digital.

Check-in and verification

The driver checks in on a tablet at the reception. Selects language, carrier and booking. The system verifies the booking exists and the mobile number matches via SMS code.

Queue

The driver is automatically placed in the queue. Can wait in the cab instead of at the reception.

Call-in

The operator sees the queue in real time, selects a dock and calls the driver via SMS.

Done

The booking is marked as completed. The driver receives a thank-you SMS. Data is logged automatically.

The driver experience

Contactless, safe, multilingual

The driver checks in on a tablet, in their own language. No staff needs to direct them and no app is required.

Dockai check-in: the driver checks in on a tablet at the dock in their own language, with verified booking and reference code.

Safety rules in the driver's language

The driver reads your facility rules, automatically translated to their own language, and must approve them before check-in proceeds. You know the message has been received.

Multilingual with AI

The entire interface is automatically translated to the driver's language via AI. You write all content once, in your own language. Support for all European languages.

Check-in on a dedicated tablet

Check-in only works on tablets you have paired to the facility. The driver selects carrier, booking and enters a reference number. No unauthorized device can access the flow.

Verified identity and mobile number

The driver must enter the booking reference code and verify their mobile number via SMS. The system ensures the driver is authorized for the booking. You get a confirmed number that can be used for call-in, free-text SMS and other communication.

Contactless call-in via SMS

The driver waits in the cab instead of at the reception. An SMS with the dock number is sent directly to the verified number. You can also send your own messages at any time.

Operator tools

Full control over the queue

See who is waiting, how long, and call to the right dock. All from one view.

Dockai queue view: the operator sees checked-in drivers in real time with carrier and wait time, and calls to the right dock.

Real-time queue

See all checked-in drivers, their booking, carrier and wait time. Filter by dock to match your workflow.

Call-in with restrictions

The system shows which docks fit the booking. Warns on conflicts with cargo types, capacity or rules.

SMS history and bulk SMS

See all sent SMS per driver. Send free-text SMS to one or multiple drivers in the queue at once.

Live SMS status

See in real time whether the SMS is sent, delivered or failed. No guessing whether the driver received the message.

Administration

Customise everything for your operations

SMS templates, languages, information texts and tablet management. All configurable without developers.

Dockai administration: customise SMS templates, languages and safety rules for the facility, without developers.

Customisable SMS templates

Three template types: verification, call-in and thank-you SMS. Write in your main language, the AI translates automatically to the driver's language.

Language management

Add and remove languages. Translations are created automatically with AI. Edit and fine-tune as needed.

Safety rules the driver approves

Write your own instructions and safety rules for the facility. They are automatically translated to the driver's language with AI and must be approved before check-in completes.

Locked devices with pairing

Check-in only works on paired tablets. Each device is linked to a facility with a one-time code. No unauthorized devices can access the system.

Even better with Flow Management

Arrival Management works as a standalone module. But combine it with Flow Management's scheduling, carrier portal and analytics, and you get even, planned flows instead of peaks and idle time. A complete system from booking to analysis.

See Flow Management See pricing